Electric utilities are currently facing significant challenges with increased regulation, price volatility, cost pressures and new competition. Electric utilities must transform from a "rate collector" model to an "energy partner" that focuses on the satisfaction of the end customer. This transformation requires unprecedented focus on customer facing technologies and improved customer service.
Key challenges electric utilities are facing:
| Managing Regulatory Uncertainty |
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|---|---|
| Managing Changing Customer Needs |
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| Resolving Generation and Delivery Issues |
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| Leveraging Technology Advances |
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DCG has deep expertise in supporting electric utilities meet their business goals. Our understanding of your business enables us to advise on operational, technical and business solutions.
Contact us to discuss how we can help your business achieve a higher level of performance.
Case Studies
See how we've helped our clients achieve their goals. Contact us to discuss how we can help your business achieve a higher level of performance. To see more click on one of the Case Studies below:
Project Description
- CIO of a large energy company was transitioning his organization from a custom development-focused organization, to a maintenance and operations-focused organization. Performance management metrics and processes were not in place to adequately monitor and/or improve operational performance.
- DCG was engaged to provide guidance on identifying appropriate operational metrics to measure performance and how best to structure performance management processes.
Project Approach
- Performed a rapid assessment of current state performance management processes and metrics to understand impact, integrity and relevance
- Performed best practices comparisons to similar organizations
- Assessed metric accuracy, effectiveness and adoption throughout the organization
- Led roll out of new operational metrics and provided coaching to leadership team during rollout
Project Benefits
- Developed short-term and long-term recommendation roadmaps for rapid implementation of performance management improvements
- Provided tracking tools, communication materials, and training materials to improve overall adoption
Project Outcome
- The client significantly improved the consistency, accuracy, reliability and effectiveness of performance metrics.
- DCG enabled the client to rapidly identify operational issues and accelerate Continuous Improvement efforts across the organization.