Gas utilities are currently facing significant challenges with increased regulation, price volatility, cost pressures and new competition. Gas utilities must transform from a "rate collector" model to an "energy partner" that focuses on the satisfaction of the end customer. This transformation requires unprecedented focus on customer-facing technologies and improved customer service.
Gas utilities are facing a lot of the same issues that other utilities are struggling with:
- High and volatile gas prices
- Changing customer needs
- Challenges Of building new infrastructure to meet population growth
- Aging workforce
- Aging infrastructure
- Increasing environmental challenges
- Limited research funding
- Need for more efficient use of natural resources
DCG has deep expertise and experience supporting gas utilities meet operational, technical, regulatory and business challenges.
Contact us to discuss how we can help your business achieve a higher level of performance.
Case Studies
See how we've helped our clients achieve their goals. Contact us to discuss how we can help your business achieve a higher level of performance. To see more click on one of the Case Studies below:
Project Description
- CIO of a large energy company was transitioning his organization from a custom development-focused organization, to a maintenance and operations-focused organization. Performance management metrics and processes were not in place to adequately monitor and/or improve operational performance.
- DCG was engaged to provide guidance on identifying appropriate operational metrics to measure performance and how best to structure performance management processes.
Project Approach
- Performed a rapid assessment of current state performance management processes and metrics to understand impact, integrity and relevance
- Performed best practices comparisons to similar organizations
- Assessed metric accuracy, effectiveness and adoption throughout the organization
- Led roll out of new operational metrics and provided coaching to leadership team during rollout
Project Benefits
- Developed short-term and long-term recommendation roadmaps for rapid implementation of performance management improvements
- Provided tracking tools, communication materials, and training materials to improve overall adoption
Project Outcome
- The client significantly improved the consistency, accuracy, reliability and effectiveness of performance metrics.
- DCG enabled the client to rapidly identify operational issues and accelerate Continuous Improvement efforts across the organization.