Package Implementation
Custom Development is not the most cost effective solution for every business circumstance. Implementing a packaged solution can often provide the needed benefits with a much higher ROI if done correctly.
DCG has the experience and resources to help your organization select the right packaged software solution. From conducting a comprehensive vendor and product assessment, to defining the implementation approach and plan, DCG can help position your organization to have a successful implementation.
In addition, DCG offers a variety of implementation services that can help you manage the project, prepare your organization for the change and design any needed process changes.
Our Software Package Implementation services include:
| Package Select |
|
|---|---|
| Plan & Design |
|
| Implement |
|
Case Studies
See how we've helped our clients achieve their goals. Contact us to discuss how we can help your business achieve a higher level of performance. To see more click on one of the Case Studies below:
Project Description
- A Health Care Payer was attempting to implement a new Care Management System (CMS). This system was to be used by providers to request authorizations and by client staff to perform Utilization Management, Case Management, and Disease Management. Prior to engaging DCG, the client had experienced many delays and had suffered higher than expected project costs.
- To address missed go-live dates and resource constraints, DCG was engaged to coordinate the business readiness activities using a structured project management approach.
Project Approach
- DCG was engaged to prepare the business for a new CMS through go-live and post go-live stabilization
- The project scope consisted of all the activities needed to prepare the business to use the new CMS including:
- Project risk assessment
- Project planning and management
- End-user training planning, scheduling and delivery
- User acceptability testing (UAT) planning & management
- Cut-over planning and execution
- Post go-live support
Project Benefits
- Increased effectiveness and performance of project team
- Structured project approach that improved communication and risk identification / mitigation
- Effectively planned, managed and executed 400 UAT scripts to confirm the readiness of the new CMS solution
- Successful cut-over strategy developed and executed with virtually no downtime for end-users and provider community
- Successfully prepared, delivered and managed cut-over communications to 600 end-users and 12,000 providers
- Successfully managed the delivery of training to 600 end-users
Project Outcome
DCG brought a structured methodology that ensured not only that the new CMS would meet business needs but also ensured over 600 end-users and 12,000 providers were prepared and supported throughout the implementation.
Project Description
- A large municipal water utility sought to drive operational efficiency in anticipation of being divested to become an independent regional water utility. Legacy systems were unstable, had very high maintenance cost, and were no longer supported by the original product vendor.
- DCG was engaged to replace legacy systems and enable improved work management and asset management.
Project Approach
- Supported development of functional requirements and package selection activities
- Partnered with a large global software vendor to implement a new work and asset management module
- Facilitated process design workshops, developed future state requirements, and performed system configuration encompassing maintenance and repair, fleet management, material management, plant operations, meter operations, accounting and procurement functions
- Led testing, training and communication activities
- Performed technical development and integration with adjacent legacy systems
Project Benefits
- Support for work order transactions and asset management as an independent utility
- Enhanced performance and reliability of systems and asset portfolio
- Improved preventative equipment maintenance planning
- Improved accuracy of asset accounting and tracking
Project Outcome
Through DCG’s support, the client successfully replaced its legacy system with a new work management and asset management package. Through this implementation, the client was able to more efficiently manage asset lifecycles, streamline maintenance operations, maximize supply chain performance, enhance safety, and improve regulatory compliance.
Project Description
- A large Pharmaceutical company initiated a multi-million dollar, multi-year initiative to implement the web version of Aris Global's Total Safety Suite v6.4 - Adverse Event Management Drug Reporting and agXchange E2B Safety Submissions (ESM) modules. This effort was in support of a finalized discovery phase initiative.
- The team was engaged to oversee and lead the client’s implementation of the new drug safety system.
Project Approach
- Provided subject matter expertise to evaluate the existing organizational workflows and process. Through this analysis, identified and implemented process improvement opportunities
- Implemented a Program Management Office to oversee the day-to-day management of the following workstreams:
- Case processing / reporting
- System integration
- Data migration
- EDI / data transmission
- Training / change management
- Across each workstream, provided the following integration services:
- PMO / workstream project management
- Business process redesign
- Requirements definition & management
- Application architecture design
- Data modeling / mapping
- Training & change management
- Training material development
- SOP / work instruction development
- Validation planning & management
- Release planning / management
- Post go-live support
Project Benefits
- Reduction in the number of operational workarounds and inefficiencies that were experienced as a result of working in a version of the software that was no longer supported
- Achieved the organization goal of retiring / decommissioning 10% of custom code to support their global reporting users
- Implementation of the new web version of Aris Global’s Total Safety suite allowed the client to implement future releases and product fixes in alignment with the vendor’s release schedule
Project Outcome
The client successfully deployed the new web version of the Aris Global Total Safety solution within the approved budget and timeline.
Project Description
- A growing BioTech was looking to develop and deploy a custom records / content management system solution to support the regulatory NDA submission process. The supporting project missed a key delivery milestone and there was concern regarding the success of the effort.
- The team was engaged to perform a product and project assessment to understand the solution gaps, options for implementing a phased solution, and the revised project timeline / schedule.
Project Approach
- Performed a product / project assessment to understand the underlying functional gaps, issues and risks that resulted in the missed deployment date
- Using the assessment findings, a new project approach, timeline / schedule and project process / procedures were defined and rolled out to the business and IT departments. Those areas included:
- Issue management
- Change management
- Requirements management
- Release planning
- Test planning & test execution management
- Provided on-going project management and oversight of the project through the 1st solution delivery
Project Benefits
- Enhanced cross-functional coordination and planning (e.g. business, IT and the vendor)
- Repeatable release management practices, with integrated software / solution quality checkpoints before releasing the application to the business user community
- Project management dashboard reporting and controls were implemented to provide the executive management team with the right level of information to reach timely project / program decisions
Project Outcome
Using the team’s structure and recommended implementation approach, the client improved the quality of its content management solution and successfully implemented the 1st phase on-time.
Project Description
- A top 15 BioTech organization finalized a product assessment and project planning initiative. As a result of this effort, a 12 month multi-million dollar project was initiated to replace its existing Aris Global Total Safety Suite Adverse Event Management & Reporting solution with the market leading, Argus Safety 7 solution.
- The team was engaged to oversee and lead the client’s implementation of the new drug safety system.
Project Approach
- Provided subject matter expertise to evaluate the existing organizational workflows and process. Through this analysis, identified and implemented process improvement opportunities
- Provided day-to-day project management leadership for the following workstreams:
- Case processing / reporting
- System integration
- Data migration
- Validation
- Training / change management
- Across each workstream, provided the following integration services:
- PMO / workstream project management
- Business process redesign
- Requirements definition & management
- Application architecture design
- Data modeling / mapping
- Training & change management
- Training material development
- SOP / work instruction development
- Validation planning & management
- User acceptance test
- Release planning / management
- Post go-live support
Project Benefits
- Reduction in the number of operational workarounds and inefficiencies that were experienced as a result of working in a version of the software that was no longer supported
- Implemented revised adverse event (AE) business process to support the client organizational growth targets
- Supported the client with the definition of new operational roles, responsibilities and future training needs for all new hires
- Developed and delivered reusable training materials to support the future on boarding of new AE processing analyst
- Development and implementation of a mission critical application's disaster recovery plan, including site to support availability and operational recovery requirements
Project Outcome
The team provided the structure and rigor needed to enable the client’s successful deployment of the Argus Safety 7 solution within the approved budget and timeline.